Last updated 2026-10-21
Refund policy
Never installed: full refund
If the eSIM was never installed on a phone, you get a full refund when you ask within 30 days of buying it. Use “Request refund” on that eSIM in your account, or write to us through the Contact page.
It doesn't connect
If the eSIM is installed but does not connect in the destination and we cannot get you online, we refund the plan. Contact us while you are there so we can help first.
How refunds are paid
Refunds go back to the card or wallet you paid with, in the currency you were charged. Your bank decides how fast it appears, usually within 5 to 10 working days.
Your legal rights
When you buy, you ask us to deliver the eSIM straight away. Once it is installed, the statutory 14-day withdrawal right for digital content no longer applies. This policy is in addition to any other rights you have under consumer law.